Welcome to the Refund Policy for Streamernet.live. This page outlines the specific conditions under which a refund may be issued for ticket purchases made through our secondary marketplace. Our goal is to ensure a safe and secure transaction for all our users.
Your purchase is protected by our 100% Buyer Guarantee. We promise a full refund if:
The event is canceled and not rescheduled. If the event for which you purchased tickets is officially canceled and a new date is not announced, you will receive a full refund of your purchase price.
The ticket is invalid. If you are denied entry to the event due to an invalid ticket, you are eligible for a full refund. You must provide documentation (such as a letter or email from the venue) to confirm that the ticket was invalid.
Please note that we are a secondary marketplace, and refunds are not available in the following situations:
Event is Rescheduled: If an event is postponed or rescheduled to a new date, your tickets will be valid for the new date, and no refunds will be issued.
Personal Reasons: We do not offer refunds if you are unable to attend the event due to personal reasons, including illness, scheduling conflicts, or a change of plans.
Changes to Performance: If an event’s time, date, venue, or performer changes, it is considered a non-material change unless the event is officially canceled. No refunds will be provided for these changes.
Disputes Over Seating: We do not offer refunds based on disputes over the specific seat location or view from a seat, as ticket information is provided by the seller.
To request a refund, you must contact our customer support team within a specified time frame. You will need to provide your order number and documentation (where applicable) to support your claim. Our team will review your request and process the refund if it meets the criteria outlined in this policy.
If you have any questions about our Refund Policy or need to submit a request, please contact us at:
By email: support@streamernet.live
By phone: (844) 575-8251